This book provides guidance on the implied guarantees offered under the Consumer Protection Act 1999 (CPA 1999) in contracts for the supply of goods and services, and guides readers through the different redress mechanisms available to consumers. It provides a clear explanation of the key concepts and principles of Malaysian consumer law, with focus on the provisions and application of the CPA 1999.

Considering the dearth of literature on this area of the law, this book meets a significant gap to offer valuable elucidation on the rights of consumers and the obligations of businesses and service providers. The close analyses of the applicable statutory provisions shine light into the dark corners where consumer rights may be hidden or even lost. Readers will be enlightened on the implied guarantees in respect of the supply of goods and services. Misleading and deceptive conduct, false representation, and unfair practices will be clearly understood through the careful discussion in one chapter.

Besides the law laid down by the main consumer statute, this book helpfully widens its coverage to three related areas which significantly impact the Malaysian society. Expert contributors have provided valuable knowledge on the law relating to housing and electronic commerce. The intersection of competition law with consumer rights has also been usefully considered.

The content is designed with intent to be student-friendly. Readers will be able to easily grasp basic understanding of consumer rights, the applicable laws, and relevant legal recourse and remedies. This book will be the textbook for students taking consumer law and commercial law as well as a quick reference for lawyers and a handy guide for informed laymen.

Key Features



• Provides broad coverage of consumer protection issues.
• Fills a gap for a dedicated book on consumer protection.
• Frequent reference to the laws of other jurisdictions, particularly New Zealand, the United Kingdom and Australia.
• Relevant for students taking consumer law and commercial law which are popular elective subjects.
• Provides insights into the operation of consumer redress mechanisms.
• Useful in educating the general public on basic consumer rights.
• Covers the related areas of housing, electronic commerce and competition.

Table of Contents

1. Regulation of Consumer Protection

2. Safety of Consumer Goods and Services

3. Guarantees in respect of Supply of Goods

4. Guarantees in respect of Supply of Services

5. Misleading and Deceptive Conduct, False Representation and Unfair Practices

6. Competition Law and Consumer Interests

7. Housing Laws and Consumers

8. Consumer Protection in Electronic Commerce